Shipping policy
delivers to the United Kingdom. Every order is dispatched in under 48 hours and delivered in 4 to 8 days. Delivery is free and tracked on every order, with no minimum spend and nothing added at checkout.
Where we deliver
United Kingdom: England, Scotland, Wales and Northern Ireland, from our UK warehouse. If you are elsewhere and would like to know when that changes, write to us and we will tell you.
How long it takes
| Stage | Timing |
|---|---|
| Packing and dispatch | Under 48 hours |
| Delivery once dispatched | 4 to 8 days |
| Delivery cost | Free, every order, tracked |
Every order is packed and handed to the courier in under 48 hours and delivered in 4 to 8 days. Orders are sent from our UK warehouse, so there are no customs charges, no import waits and nothing to pay at the door.
Delivery windows are estimates given to us by the courier, not promises we can enforce. Weather, courier backlogs and bank holiday volume can add a day or two. Appliances travel as larger parcels and can take a day longer than a small box. If your order has not arrived within 8 days of dispatch, contact us and we will chase the courier ourselves.